G. A 
15th October 2018
★★★★★
“Extremely satisfied and pleased with both presentation and understanding of my personal needs” 
P. H 
15th October 2018
★★★★★
“Grant explained my options in a clear and concise way – well done” 
L. F
6th October 2018
★★★★★
“Very polite on the phone and very helpful. Thanks”
B. B 
5th October 2018
★★★★★
“Your adviser, Mr Daniel Roy-Wylde, provided me with a very professional service by helping me choose the right Over 50’s Life Cover. He was very clear and punctual when calling. I received his calls right on time just as he had told me beforehand. I will pass on the excellent service to all of my family and friends. I wish Daniel and your company a bright future”
F. M
2nd October 2018
★★★★★
“Grant was very helpful and professional in his approach to dealing with my requirements. Thank you very much”
J. L  
1st October 2018
★★★★★
“I would recommend your company to all, especially consultant Grant Colclough who I found to be very easy to talk to. He explained everything, really reassured me and put me at ease” 
S. M 
28th September 2018
★★★★★
“Very pleasant attitude, helpful and informative. Answered all of my questions about the policy and spoke plainly so it was easy for me to understand all the legal jargon”
K. B
26th September 2018
★★★★★
“Very good service”
A. H
25th September 2018
★★★★★
“Very impressed with my phone consultation. He was very thorough and very friendly”
K. R 
20th September 2018
★★★★★
“Gary Haines was very helpful and helped explain everything” 
K. M
20th September 2018
★★★★★
“Grant was professional and clear with everything he said. He also has good banter making this easy and enjoyable”
S. D
18th September 2018
★★★★★
“Aimee came up with a policy way beyond my expectations” 
G. A
18th September 2018
★★★★★
“Outstanding service”
G. H 
18th September 2018
★★★★★
“Pleasant and easy to deal with”
B. B 
18th September 2018
★★★★★
“Excellent service. Very clear, precise and very professional. Daniel was brilliant”
J. S
18th September 2018
★★★★★
“As a new customer I was pleased with the service I received. I will strongly tell people of you”
A. T 
13th September 2018
★★★★★
“Good customer service, what one would expect!”
P. L 
6th September 2018
★★★★★
“Friendly, helpful and very knowledgeable staff” 
M. B 
5th September 2018
★★★★★
“Gary was very professional” 
P. B 
4th September 2018
★★★★★
“Very satisfied with the service” 
F. L  
3rd September 2018
★★★★★
“Please note that I found Daniel to be not only fully knowledgeable of the services on offer but also very professional and helpful. I recommend him strongly” 
P. L 
30th August 2018
★★★★★
“Still going through the paperwork however the consultant was kind, patient and willing to explain what I could not understand” 
P. L 
30th August 2018
★★★★★
“Still going through the paperwork however the consultant was kind, patient and willing to explain what I could not understand” 
D. M
29th August 2018
★★★★★
“Gary was lovely to deal with, thank you for your patience and understanding” 
J. L
28th August 2018
★★★★★
“Gary was attentive and understood my needs. He never pushed a policy that I didn’t need, he considered my needs and was persistent in calling me when numerous times I was unable to talk due to driving and work commitments. I would like to thank him”
J. W
27th August 2018
★★★★★
“Chris was very friendly on the phone” 
A. L 
26th August 2018
★★★★★
“I was not going to take out a policy as the person who previously dealt with me left me feeling a bit dejected with the flippant way in which I was treated. Chris was fantastic and changed my mind, he was very polite and friendly – a pleasure to deal with”
T. L 
26th August 2018
★★★★★
“Brilliant. Luke took his time and explained everything” 
R. S 
22nd August 2018
★★★★★
“Your team at Permanent Alliance are very helpful. If you don’t understand or misunderstand anything they will explain it again or if you ask for anything to be put in a letter they will do so as well. All the staff at Permanent Alliance are very helpful”
L. W
22nd August 2018
★★★★★
“Fantastic customer service!”
J. K
21st August 2018
★★★★★
“I was happy with our discussion” 
A. W
20th August 2018
★★★★★
“I was dealt with a very nice person who explained everything. I would recommend your company to friends and family”
M. H
20th August 2018
★★★★★
“Gary was very helpful, friendly and a thoroughly nice person to represent your company”
T. C 
10th August 2018
★★★★★
“Gary was very helpful and professional throughout the phone call and explained everything clearly to me. So well in fact, that I recommended my mother to also take out a policy. Total professional!”
C. C 
10th August 2018
★★★★★
“Very happy with the expertise and pleasant manner in which this was dealt with”
S. T 
8th August 2018
★★★★★
“Excellent service from Gary Haines”
S. D 
8th August 2018
★★★★★
“Alex was very helpful and understanding”
F. L & G. L
2nd August 2018
★★★★★
“Happy with the way everything was explained”
J. S 
2nd August 2018
★★★★★
“Gary was extremely helpful”
M. A 
1st August 2018
★★★★★
“I must commend the consultant for her excellent customer service, care and clear explanation of the product. She was very friendly as well!”
R. M 
25th July 2018
★★★★★
“Speaking with Grant was really amazing, he took me from start to finish on how the company would help me with good cover. He was very clear with every word he said and he was very comforting at times. I feel that I could open up to him with things I’ve never before. I would recommend this company and Royal London. Grant is a great example of a person who would help you in any way possible”
J. M 
19th July 2018
★★★★★
“Chris is a really nice guy. Very helpful and understanding”
R. S  
19th July 2018
★★★★★
“Very satisfied!”
A. T 
19th July 2018
★★★★★
“I found it very good as I can update to a higher premium when I can afford it”
A. K
19th July 2018
★★★★★
“I was dealt with in a courteous and confident way” 
C. R 
19th July 2018
★★★★★
“Staff were friendly, answered all of my questions and explained items I didn’t understand as I am severely disabled and my speech isn’t very good. The staff took their time and did not rush me. Luke was so patient and pleasant”
A. M
18th July 2018
★★★★★
“I found your service very good!”
P. Lewis 
17th July 2018
★★★★★
“Alex was very helpful and explained everything to me. He is an excellent consultant”
A. P 
17th July 2018
★★★★★
“I found the information given was interesting enough for me to join up to life insurance. At the moment I don’t have anyone to recommend, but as soon as I do I will do so”
C. Mcleod 
16th July 2018
★★★★★
“Alex was a very cheerful and helpful young man. He explained in simple to understand terms what was available. He gave me time to decide and I didn’t feel pressured in any way to take out a policy. Every aspect of the chosen policy was explained to me. He should go far”
J. B 
16th July 2018
★★★★★
“Whole process was very professional”
R. M
16th July 2018
★★★★★
“Mr. Smith was helpful and patient”
A. H 
10th July 2018
★★★★★
“Thank you! My friend recommended yourselves to me and told me that Alex was a very nice person to speak to and after speaking to Alex he really put me at ease. We chatted and he explained everything about this policy that I needed to know. He was very pleasant to speak to and after speaking to Alex I would truly and honestly recommend this company to anyone. He is an asset to your company and I feel as I have made a new friend” 
D. H  
10th July 2018
★★★★★
“Gary was excellent, explained everything clearly. He really knows his stuff”
J. W 
10th July 2018
★★★★★
“Great service!”
B. W 
10th July 2018
★★★★★
“Mr Alex Smith, Insurance Specialist has got exceptional management skills, very polite and knows what people want off a consultation. He is a credit to PAL”
J. B 
6th July 2018
★★★★★
“Alex explained everything fully and was very patient in going over everything. He even went over everything 2-3 times for me, as I am not very understanding on these matters”
E. T 
3rd July 2018
★★★★★
“I would like to thank Alex for his time and patience. He explained everything clearly and slowly, making sure that I understood before moving on. Well done Alex”
K. D
3rd July 2018
★★★★★
“The consultant explained everything to me as I explained my situation to him. He was very understanding and helpful”
C. R 
3rd July 2018
★★★★★
“This company is better than I had expected. Christian Chant was so professional, but also funny – he understood my sense of humour and made it very easy to talk to”
A. D 
3rd July 2018
★★★★★
“Gary was very patient and explained everything in detail. There wasn’t any pressure and I was happy to go ahead”
S. W 
3rd July 2018
★★★★★
“Alex Smith was very courteous and extremely helpful. He was very pleasant and friendly to talk to and his knowledge of information is amazing. Great feedback, great communication, excellent job & well done!”
I. M
3rd July 2018
★★★★★
“A very good service!”
K. B  
3rd July 2018
★★★★★
“Thank you Andy”
S. M  
28th June 2018
★★★★★
“Luke wasn’t pushy and listened to me”
M. F 
28th June 2018
★★★★★
“Alex was very clear when explaining the policy. He was very friendly to talk to”
N. R 
28th June 2018
★★★★★
“Sounds good!”
D. C 
22nd June 2018
★★★★★
“Alex was very understanding, helpful and caring at all times. He enabled us to make a calculated and informed decision about our choice of policy” 
D. C 
22nd June 2018
★★★★★
“His knowledge and concern to help me make an informed decision was excellent. Thank you Alex”
L. R
22nd June 2018
★★★★★
“Great service, efficient and knowledgeable. Thanks Daniel!”
J. G
22nd June 2018
★★★★★
“Gary Haines was very polite and pleasant. I am very satisfied with the service provided” 
K. B 
21st June 2018
★★★★★
“Thank you again Andy”
J. J 
21st June 2018
★★★★★
“Was very willing to listen and help”
M. K
21st June 2018
★★★★★
“Clear, concise & simple”
G. R
21st June 2018
★★★★★
“Alex was very polite and helpful. He made making a choice very easy”.
J. G 
21st June 2018
★★★★★
“Quick, easy to understand and not pushy!”
S. C 
16th June 2018
★★★★★
“It was easy to understand and everything is printed so you can read and understand it” 
M. C 
13th June 2018
★★★★★
“Alex was great, explained everything about the policy and One Family. Excellent!”
D. A
13th June 2018
★★★★★
“Very pleased with the service. When I called back with questions my call was returned and questions answered”
D. B
13th June 2018
★★★★★
“Chris is a very professional and polite man who made the whole process very easy to understand, 100% for him”
C. B
12th June 2018
★★★★★
“Excellent advice and an excellent explanation”
R. L
11th June 2018
★★★★★
“Everything was explained clearly and the consultant was very helpful. I would recommend to my friends and family”
R. L
11th June 2018
★★★★★
“Chris Chant was very helpful”
M. B
11th June 2018
★★★★★
“Daniel was very helpful and understanding”
R. J
7th June 2018
★★★★★
“Thank you Daniel for your concerns, it is most appreciated”
R. T
7th June 2018
★★★★★
“I was very satisfied with the manner in which Luke conducted the business”
W. T
5th June 2018
★★★★★
“The operator was very pleasant on the phone and explained the policy well”
Y. P
5th June 2018
★★★★★
“Have given repeat business to your company because your staff are very professional and helpful”
T. I
1st June 2018
★★★★★
“Very good, many thanks”
L. I
1st June 2018
★★★★★
“It was nice to speak to someone so polite and pleasant; it made me feel at ease. I would strongly recommend you to family & friends”
R. J
31st May 2018
★★★★★
“Very pleased with the outcome”
C. T
31st May 2018
★★★★★
“Alex was very good and explained everything to me. Thank you”
P. G
31st May 2018
★★★★☆
“Rebecca was very professional and helpful during my application and she explained everything fully”
D. S
30th May 2018
★★★★★
“Gary put me at ease immediately and I felt that there wasn’t any pressure at all. Thank you Gary Haines.
L. H
30th May 2018
★★★★★
“Normally it is not easy for me to pay money out; however Alex was very good in persuading me. I ended up taking out a life insurance policy. Thank you”
D. F & A. F
16th May 2018
★★★★★
“Polite, helpful and efficient. Thank you very much”
S. H
10th April 2018
★★★★★
“Very happy with the communication”
J. C
26th May 2018
★★★★★
“Andy was a great guy, very helpful”
S. B
30th April 2018
★★★★★
“I have been satisfied with your service”
A. P
22nd May 2018
★★★★★
“Very polite and helpful”
V. G
16th May 2018
★★★★☆
“After a few mishaps along the way on the type of policy I required, it was sorted out to my satisfaction. Thank you”
M. T
15th May 2018
★★★★★
“I was very pleased with the outcome and would like to thank Liam for his help in finding me the right policy. Thank you, much appreciated.”
K. G
26th February 2018
★★★★★
“Chris was very helpful and explained how life insurance works. He gave the quotes that were best for me”
R. R
9th April 2018
★★★★★
“With just turning 50, I strongly felt it would be wise to organise some sort of life insurance in the event of my death, so that my partner and offspring can get on with their lives without any worries. Thank you to MetLife for organising an insurance which was not so dear. Next my will shall be prepared”
A. C
11th March 2018
★★★★★
“I was fortunate to be put through to a lady named Julie who helped me to find a policy that should put me in good stead. Very pleased!! Thanks Julie Richards”
J. H
17th May 2018
★★★★★
“Julie Richards was so lovely and I felt so relaxed talking with her. She’s a credit to your company. Keep up the good work”
P. F
22nd May 2018
★★★★★
“Julie Richards was excellent”
B. D
22nd May 2018
★★★★☆
“Julie Richards, I can only praise for her time, caring attitude, excellent communication skills and she really cares about getting the correct package deal for the individual. She will phone back when it is convenient for the client! She explained all the details and gave me the time to reflect, and I felt comfortable asking any questions etc. I can only recommend Julie – She took the time that was necessary in my case”
P. D
24th April 2018
★★★★★
“Gary Haines was brilliant. He was caring, understanding and was not pushy in any way. Very good at his job and very professional, he did a good job”
D. R
12th January 2018
★★★★★
“Gary was very informative and answered all my questions. I would have no hesitation in recommending your company to friends and family”
D. S
25th January 2018
★★★★★
“All information asked, Gary gave me the answer that I was looking for”
G. H
2nd May 2018
★★★★★
“Chris was very nice and polite”
H. M
2nd May 2018
★★★★★
“Sales consultant was very friendly and helpful”
J. W
10th May 2018
★★★★★
“Chris was more than helpful and fulfilled all that I was asking”
C. O
14th May 2018
★★★★★
“Chris was so easy to talk to and you could understand everything he said. A very happy consultant he is, thank you Chris”
P. B
14th May 2018
★★★★★
“Thank you very much, you listened and made me laugh. From one mad lady”
T. M
13th September 2018
★★★★★
“I found the consultant Gary Haines, very friendly and helpful. He explained everything to me; he helped me find the best insurance to suit my needs. I would recommend him and your company to anyone”
F. B
10th May 2018
★★★★★
“Gary was very helpful, polite and listened to what I was saying”
D. G
16th May 2018
★★★★★
“Very good consultant he explained everything twice if I did not understand, he was also very helpful on a returning my phone call about the policy I got”
B. A
10th May 2018
★★★★★
“The sales consultant was very helpful”
J. K
4th May 2018
★★★★★
“Very good service from the consultant on all aspects of the policy”
C. N
16th May 2018
★★★★★
“I found Gary to be very pleasant and clear. I have already recommended a friend who has taken out a policy”
S. S
22nd May 2018
★★★★★
“Luke was good & very helpful”